This web site is owned and operated by Laila & Spot Pty Ltd., and will be referred to as “Laila & Spot, "we", "our" and "us" in this Privacy Policy. We recognise the importance of protecting the privacy of information collected about visitors to our web site.

We are committed to protecting the privacy of any information provided by our customers. We have developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988 and the Privacy Principles in the New Zealand Privacy Act 1993. This statement sets out our practices relating to information collection, use and disclosure.

We recommend you read through this policy carefully. If you have any queries, please Contact Us.

Personal information collected from customers will depend on the type of service provided.



We are sometimes required to collect personal information in the normal course of providing services for our customers.

These services include:

  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Maintaining client books
  • Processing credit card payments
  • Ordering dry cleaning /repairs
  • Arranging product holds
  • Receiving prize application forms
  • Recording customer accident details
  • Processing cash refunds

Under these circumstances customers provide us with personal information such as their name, address, phone number, credit card details, email address etc.

Personal information collected from our customers is used to customise our services, plan product development and for communication purposes only. All information collected is safely and securely stored.



When you click on links and banners on our website that take you to third-party websites, you will be subject to their privacy policies. While we support the protection of privacy on the internet, Laila & Spot Pty Ltd. cannot be held responsible for the actions of any third-party websites.



Personal information provided by you online can be requested and changed if the information provided is incorrect or out of date. If you still have questions, please Contact Us.


Our 'open book' information policy means you can access all the information you have provided to us online and make any necessary changes. You can request to view your information in writing to Laila & Spot Customer Service or by contacting us on  +61 3 9497 3013. We welcome your feedback to correct any inaccuracies.



We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.



While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information. If you are not completely satisfied with anything set out in this privacy policy, you are entitled to either query this practice or lodge a complaint with our Privacy Officer or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.



We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our websites indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please Contact Us.